As a User:
• I want to be able to access a list of beneficiaries from L3 to L5 grievances who consented to feedback calls in the Outbound Calling Application in 1097 helpline.
• I want to be able to view the details of each L5 grievance, including:
a) Complaint ID
b) Complaint Date
c) Beneficiary Name & Contact Information (Registered & Alternate)
d) State & District
e) Complaint Description
f) Attachments (if any)
g) State Comments (if any)

• I want to be able to initiate outbound calls directly from the application interface to the beneficiary's phone number.
• I want the application to track my call attempts (up to 3) and allow me to record the call status (e.g., Connected, Not Connected, Busy).
• I want to be able to document my interaction with the beneficiary in a text box to capture feedback and any updates on the complaint resolution.
• I want to be able to mark the grievance as:
a) Resolved (if the issue is addressed)
b) Unresolved (if the issue persists)
c) No Response (if the beneficiary cannot be reached)

Acceptance Criteria:
• The application displays a list of L5 grievances with beneficiary consent flags.
• Clicking on a grievance displays all relevant details.
• The application allows initiating outbound calls with a single click.
• Call attempts and statuses are logged automatically.
• A text box is available for counselors to document interaction details.
• The system allows marking the grievance status based on the call outcome.