As a counselor,
I want an outbound calling application integrated with the Grievance Portal,
So that I can retrieve, track, and manage complaints, interact with beneficiaries for feedback, and ensure compliance with consent and data sharing requirements.

Acceptance Criteria:

Integration with Grievance Portal:
The system should automatically fetch updated grievance data for each beneficiary from the Grievance Portal.

Complaint Tracking and Viewing:
I should be able to view the complete grievance history for each beneficiary, from L1 (Registered complaint) to L5 (Final resolution).
Each level (L1-L5) should be clearly marked, showing the status and any updates from Supervisors, AIDS Control Society, or NACO.

Outbound Call Features:
I should be able to initiate a call with the beneficiary from the interface, linked to the specific grievance record. The system should track the number of call attempts made to the beneficiary and capture comments during the call (particularly for L3 stages).

Feedback and Consent Management:
The system should ask for and record the beneficiary’s consent before any feedback calls are made.
Feedback should be captured within the system to ensure proper documentation for L3 complaint updates.

Data Security and Privacy:

The application should meet the necessary security and privacy standards to handle beneficiary data safely.

Below is the screenshot of the data should be captured from Third party that is Grivience portal to 1097 Application