1097- Create an API for fetching allocated call count in re-allocation screen

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    • Type: Task
    • Resolution: Done
    • Priority: High
    • None
    • Affects Version/s: None
    • None
    • AMRIT Sprint 26, AMRIT Sprint 27, AMRIT Sprint 28, AMRIT Sprint 29, AMRIT Sprint 30

      As a supervisor using the 1097 application, I want an API to fetch the count of calls already allocated to agents specifically for Level 3, So that I can view the distribution of Level 3 allocated calls and re-allocate them effectively if needed.

      Acceptance Criteria:

      API Functionality:
      The API should fetch the total count of calls allocated to each agent for Level 3 only.

      Request Parameters:
      No input parameters are required as this API is specific to Level 3.

      Response:
      The API should return the following details:
      Agent ID: Unique identifier for the agent.
      Allocated Call Count: Number of calls allocated to the agent for Level 3.

      Validation Rules:
      The API should ensure that only Level 3 data is fetched.

      Error Handling:
      The API should return appropriate error messages if:
      No Level 3 data is found for any agent.

      Audit and Logging:
      All API requests and responses should be logged for audit purposes, including the supervisor's request and data fetched.

      Performance:
      The API should be optimized to handle large datasets and return results quickly.
      API Endpoint:
      GET /api/v1/allocated-call-count/level3

      Sample Request:
      No parameters required.

            Assignee:
            Srishti Gupta
            Reporter:
            Balamurugan Kariyaraj
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              Created:
              Updated:
              Resolved: