AMM-908 Call Allocation: Integrate API for fetching agent list

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• Open

AMM-909 Call Allocation: Integrate API to extract Low Risk Count

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• Open

AMM-913 Call Reallocation & Call Unallocation: Integrate API for fetching agent list

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• Open

AMM-918 ANM Closure: Integrate API to fetch language master

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• Open

AMM-919 ECD close call API change - Update "Preferred Language"

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• Open

AMM-920 Create a new API for fetching agent list according to roleId and language

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• Open

AMM-921 Create an API to extract Low Risk Count according to Preferred Language

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• Open

AMM-922 Modify "callAllocation/allocateCalls API" - Add "preferredLanguage" param

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• Open

AMM-923 Modify "callAllocation/getAllocatedCallCountUser" API

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• Open

AMM-924 Modify "callAllocation/reAllocateCalls" API - Add "preferredLanguage" param

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• Open

AMM-925 Modify "callAllocation/moveToBin" API - Add "preferredLanguage" param

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• Open

AMM-917 ANM Closure: Add a dropdown

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• Ready for Development

AMM-926 Addition of "preferredLanguage" column

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• In Development

AMM-906 Call Allocation: Add a dropdown "Preferred Language"

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• Pending QA

AMM-907 Call Allocation: Integrate API for fetching language master

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• Pending QA

AMM-910 Call Allocation: Request object changes

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• Pending QA

AMM-911 Language wise Call Reallocation & Call Un-allocation

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• Pending QA

AMM-912 Call Reallocation & Call Unallocation: Integrate API for fetching language master

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• Pending QA

AMM-914 Call Reallocation & Call Unallocation: Add "preferredLanguage" param

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• Pending QA

AMM-915 Call Reallocation: Add "preferred language" param

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• Pending QA

AMM-916 Call Unallocation: Add "preferred language" param

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• Pending QA