Details
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Story
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Resolution: Unresolved
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Medium
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None
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None
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8
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AMRIT Sprint 13, AMRIT Sprint 14, AMRIT Sprint 15, AMRIT Sprint 16, AMRIT Sprint 17, AMRIT Sprint 18, AMRIT Sprint 19
Description
To check the feasibility in ECD application of allocating language specific data to Associate/ANM
Attachments
Issue Links
- blocks
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AMM-595 ECD Report Update & Change Request
- Pending QA
- relates to
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AMM-950 UI update for call closer page flow
- Open
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AMM-951 API update for call closer page flow
- Open
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AMM-903 Associate Closure: Add a dropdown "Preferred Language"
- Open
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AMM-904 Associate Closure: Integrate API for fetching mapped languages
- Open
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AMM-908 Call Allocation: Integrate API for fetching agent list
- Open
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AMM-909 Call Allocation: Integrate API to extract Low Risk Count
- Open
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AMM-913 Call Reallocation & Call Unallocation: Integrate API for fetching agent list
- Open
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AMM-918 ANM Closure: Integrate API to fetch language master
- Open
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AMM-919 ECD close call API change - Update "Preferred Language"
- Open
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AMM-920 Create a new API for fetching agent list according to roleId and language
- Open
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AMM-921 Create an API to extract Low Risk Count according to Preferred Language
- Open
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AMM-922 Modify "callAllocation/allocateCalls API" - Add "preferredLanguage" param
- Open
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AMM-923 Modify "callAllocation/getAllocatedCallCountUser" API
- Open
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AMM-924 Modify "callAllocation/reAllocateCalls" API - Add "preferredLanguage" param
- Open
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AMM-925 Modify "callAllocation/moveToBin" API - Add "preferredLanguage" param
- Open
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AMM-917 ANM Closure: Add a dropdown
- Ready for Development
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AMM-926 Addition of "preferredLanguage" column
- In Development
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AMM-906 Call Allocation: Add a dropdown "Preferred Language"
- Pending QA
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AMM-907 Call Allocation: Integrate API for fetching language master
- Pending QA
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AMM-910 Call Allocation: Request object changes
- Pending QA
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AMM-911 Language wise Call Reallocation & Call Un-allocation
- Pending QA
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AMM-912 Call Reallocation & Call Unallocation: Integrate API for fetching language master
- Pending QA
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AMM-914 Call Reallocation & Call Unallocation: Add "preferredLanguage" param
- Pending QA
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AMM-915 Call Reallocation: Add "preferred language" param
- Pending QA
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AMM-916 Call Unallocation: Add "preferred language" param
- Pending QA