UAT:ECD:ANM: .On call closure ,in call allocation screen,the record count for associate also getting changed. Also able to allocate the same (anm) record to associate

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    • Type: Bug
    • Resolution: Done
    • Priority: Highest
    • 3.1.0
    • Affects Version/s: None

      Description
      ANM: If HRP-no, calldisconnected - yes, isfurthercallreqired- yes, if the selected preferred language is not mapped to current agent. On call closure ,in call allocation screen,the record count for associate also getting changed. Also able to allocate the same (anm) record to associate

      Steps to reproduce
      Login to anm
      land the call
      Submit the questionnaire with hrp-no
      in call closure screen select , calldisconnected - yes, isfurthercallreqired- yes and select the preferred language that is not mapped to current user.
      click on submit

      expected behaviour:
      If call disconnected "yes", means call is not completed and will remain same in the ANM worklist.

      Actual Behaviour:
      On call closure ,in call allocation screen,the record count for associate also getting changed. Also able to allocate the same (anm) record to associate

      url:https://uatamrit.piramalswasthya.org/ecd/

        1. screenshot-1.png
          215 kB
          Thumu Gayathri
        2. screenshot-2.png
          151 kB
          Thumu Gayathri
        3. screenshot-3.png
          227 kB
          Thumu Gayathri

            Assignee:
            Thumu Gayathri
            Reporter:
            Thumu Gayathri
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              Created:
              Updated:
              Resolved: