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Type:
Bug
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Resolution: Done
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Priority:
Highest
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Affects Version/s: None
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AMRIT Sprint 37
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ECD
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UAT
Description
ANM: If HRP-no, calldisconnected - yes, isfurthercallreqired- yes, if the selected preferred language is not mapped to current agent. On call closure ,in call allocation screen,the record count for associate also getting changed. Also able to allocate the same (anm) record to associate
Steps to reproduce
Login to anm
land the call
Submit the questionnaire with hrp-no
in call closure screen select , calldisconnected - yes, isfurthercallreqired- yes and select the preferred language that is not mapped to current user.
click on submit
expected behaviour:
If call disconnected "yes", means call is not completed and will remain same in the ANM worklist.
Actual Behaviour:
On call closure ,in call allocation screen,the record count for associate also getting changed. Also able to allocate the same (anm) record to associate