As a supervisor, I want to view real-time abandoned call details pulled from the CZ server (API Document attached) so that I can monitor call handling performance and take timely action.

Dear [~vimal.shukla_piramalswasthya.org#EXT#@piramalfoundation1.onmicrosoft.com|#EXT#@piramalfoundation1.onmicrosoft.com] / balamurugan.kariyaraj@piramalswasthya.org : As we discussed in the meeting, we did the validation from end on 1097 database.

Answered call information we are getting in real time basis but Abandon calls data one back data we observed. Please check from your end for the possibility of Abandon call data in real time base.