As a user I can be able to collect the basic information of the beneficiary and based on the discussion can allocate the call to the agent mapped with the specific language. This will also consider that the language is mapped correct for the system and if wrong language is mapped, beneficiary will remain in the worklist by selecting is further call required yes and call disconnected yes. 

Supervisor can have an option to add/update the language based from the supervisors call allocation and reallocation screen.