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  1. AMRIT
  2. AMM-1140

1097 Create an API for fetching unallocated grievance record count for allocation screen

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Details

    • Icon: Task Task
    • Resolution: Done
    • Icon: High High
    • None
    • None
    • AMRIT Sprint 26, AMRIT Sprint 27, AMRIT Sprint 28, AMRIT Sprint 29, AMRIT Sprint 30

    Description

      As a User using the 1097 Outbound Calling Application,
      I want grievance details from the Grievance Portal to be displayed in the outbound calling record,
      So that I can view all relevant information about the complaint before making feedback calls to the beneficiary.

      *Acceptance Criteria:
      Integration with Grievance Portal:

      The application should fetch the following details from the Grievance Portal for each complaint:
      Complaint ID
      Complaint Date
      Release Date
      Subject of Complaint
      State
      District
      Severity
      Level 1
      Action

      Data Display:

      All the above grievance details should be displayed in the outbound calling record view in a structured format.The data should be presented in a clear and concise manner, making it easy for counselors to access and understand.

      Record Count:

      The application should maintain a count of all outbound calling records fetched from the Grievance Portal.
      Counselors should be able to see the total number of grievance records available for outbound calls.

      Data Accuracy:

      The fetched grievance details should match the information available in the Grievance Portal.

      Filter and Search Options:

      Counselors should be able to filter or search the outbound calling records by Complaint ID, State, District, Severity, or Subject of Complaint.
      Data Update Synchronization:

      Any updates in the Grievance Portal should automatically reflect in the outbound calling record within a reasonable time frame.

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              srishti.gupta@piramalswasthya.org Srishti Gupta
              balamurugan.kariyaraj@piramalswasthya.org Balamurugan Kariyaraj
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              Dates

                Created:
                Updated:
                Resolved:

                CucumberStudio

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