Order shows “Pending” on UI but fails at provider (404 – Order not found) with no retry option

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    • Type: Bug
    • Resolution: Done
    • Priority: High
    • 2.0
    • Affects Version/s: None
    • None

      After submitting the TB Screening form, an order is triggered for Chest X-ray / TrueNat and the UI shows the status as “Pending”, indicating that the order has been successfully pushed.

      However, in the backend/database, the order response shows:

      • “Order not found on provider (404)”

      Despite this failure:

      • UI continues to show “Pending”
      • No Retry option is provided
      • No error indication is shown to the user

      This creates a false impression that the order was successfully placed, leading to confusion.

      Steps to Reproduce

      1. Fill and submit TB Screening form
      2. System triggers order for Chest X-ray / TrueNat
      3. Navigate to Digital Chest X-ray / TrueNat screen
      4. Check order status on UI
      5. Verify backend/API response

      Actual Result

      • UI shows “Pending” status
      • Backend shows 404 – Order not found on provider
      • No retry mechanism available
      • No error message displayed to user

              Assignee:
              Nidhi Saini
              Reporter:
              Nidhi Saini
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                Created:
                Updated:
                Resolved: