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  1. AMRIT
  2. AMM-295

ECD: ACW addition

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    • Icon: Task Task
    • Resolution: Done
    • Icon: High High
    • None
    • None
    • AMRIT Sprint 7, AMRIT Sprint 9, AMRIT Sprint 10, AMRIT Sprint 13

    Description

      There is no time set for auto exit after conversation is completed with the Beneficiary. Needed to apply ACW for necessary closure of the call.

      When call gets disconnected by the beneficiary or agent side then it shows as agent is free(correct time) in c-zentrix but in CRM it shows free (incorrect time). Also need to set a time limit to fill up questionnaire and closure information

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              rohit.jayaraman@piramalswasthya.org Rohit Jayaraman [X] (Inactive)
              rohit.jayaraman@piramalswasthya.org Rohit Jayaraman [X] (Inactive)
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                Updated:
                Resolved:

                CucumberStudio

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