Hi

We are encountering the following issues in the UAT environment:

1. After logging in to the Zoiper/X-Lite softphone, the C-Zentrix bar in the application does not automatically switch to the Ready state. It has to be set manually, whereas in the production environment it automatically changes to Ready after login.
2. The document file is not downloading. 
3. An error occurs during complaint registration.
4. In the Supervisor role, a PDF file upload error is occurring.
5. After a call is closed, the Closure page remains displayed until the OK button is clicked. In the production environment, the Closure page closes automatically immediately after the call is closed.
6. In the Supervisor role, reports are not downloading.

I have attached screenshots for your reference. Kindly look into these issues