ANM/MO unable to navigate to dashboard or logout after outbound call closure (Regression Issue)

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    • Type: Bug
    • Resolution: Done
    • Priority: High
    • 3.6.1
    • Affects Version/s: None
    • None
    • ECD
    • UAT

      Under ANM and MO login, after closing an outbound call, the user is not able to navigate back to the dashboard or logout. The system continues to show a popup to close the call, even though the call is already closed in Centrix.

      Steps to Reproduce:

      1. Login as ANM or MO user
      2. Make an outbound call
      3. Close the call successfully in Centrix
      4. Try to navigate back to the dashboard or logout

      Actual Result:

      User cannot go back to the dashboard or logout
      Popup appears asking to close the call, even though Centrix call is already closed

      Expected Result:

      After outbound call closure, user should be able to navigate to the dashboard and logout without any popup.




        1. image-2026-01-15-16-59-34-967.png
          155 kB
          Archita Verma
        2. image-2026-01-15-16-59-20-898.png
          165 kB
          Archita Verma
        3. image-2026-01-15-16-59-12-078.png
          164 kB
          Archita Verma
        4. image-2026-01-15-16-59-44-491.png
          156 kB
          Archita Verma

              Assignee:
              Archita Verma
              Reporter:
              Archita Verma
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                Created:
                Updated:
                Resolved: