As an outbound call agent, I want to capture Activity, Call Status, and Remarks for each outbound call, so that outcomes of outbound calls are consistently tracked and managed.

Introduce a new section called “Call Activity Details” in the Outbound Call screen to capture call-related information.
This section will include:

• Activity (configurable dropdown)
• Call Status (fixed dropdown values)
• Remarks (free-text)

The Activity dropdown values must be configurable by Admin/Supervisor users.

Functional Requirements

Activity (Outbound Call)

• Displayed as a dropdown on the outbound call screen
• Values are configurable via Admin/Supervisor configuration screen
• Admin/Supervisor capabilities:
  • Add new activities
  • Edit existing activities
  • Enable/disable (or remove) activities
• Only active activities are shown to outbound agents
• Activity is mandatory for outbound calls

Call Status

• Displayed as a dropdown
• Fixed values:
  • Answered
  • Not Answered
  • Did Not Want Further Call
• Mandatory field for outbound calls

Remarks

• Free-text input
• Optional
• Supports up to 500 characters