Description:

When the Medical Officer (MO) attempts to transfer an active call to the CO (Counselling Officer) in the 104 module, the call gets disconnected from the mobile caller immediately after initiating the transfer.

The CO does not receive the transferred call, and the mobile caller is disconnected from the ongoing call flow.

This is impacting escalation and causing call handling failure.

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Steps to Reproduce:

1. Login as MO in the 104 application.

1. Receive an active call from a mobile device.

1. Click on Transfer.

1. Select CO (Counselling Officer).

1. Observe the call status on both MO side and the mobile caller side.

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Actual Result:

• The call gets cut/disconnected on the mobile device as soon as MO initiates the transfer.

• CO does not receive the transferred call.

• Call does not land on CO screen.

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Expected Result:

• Call should transfer seamlessly from MO → CO.

• Mobile caller should remain connected during the transfer.

• CO should receive the call pop-up/alert immediately.