Description

In the Outbound Call module, when an agent initiates a call to a beneficiary, the call count should increase from 0 and track the number of attempts. Agents are allowed a maximum of 3 call attempts per beneficiary.

Currently, the call count remains stuck at 0, even after making more than 3 call attempts. As a result, it is also not clear whether the record is removed from the worklist after the maximum number of attempts.

Steps to Reproduce

1. Log in as an agent and go to the Outbound Call module.

1. Attempt to call a beneficiary from the worklist.

1. Make multiple call attempts (3 or more).

1. Check the call count and verify if the record is removed after 3 attempts.

Expected Result

• The call count should increment each time a call is made.

• After 3 attempts, the record should be automatically removed from the worklist.

Actual Result

• Call count remains 0 even after 3 or more attempts.

• Record is not removed from the worklist after the 3rd attempt.

Environment

• Environment: UAT

• URL: https://uatamrit.piramalswasthya.org/1097/

• Browser: Chrome