UAT:ECD:ANM: If HRP-no, calldisconnected -yes, isfurthercallrequired -yes, though selected preferred language is mapped to current agent. On call closure, record is not staying in anm worklist. It is moving to call allocation screen

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    • Type: Bug
    • Resolution: Done
    • Priority: Highest
    • 3.1.0
    • Affects Version/s: None

      Issue:
      ANM: If HRP-no, calldisconnected -yes, isfurthercallrequired -yes, though selected preferred language is mapped to current agent. On call closure, record is not staying in anm worklist. It is moving to call allocation screen

      Steps to reproduce
      login to anm
      land the call
      submit the questionnaire with hrp-no
      in call closue screen select calldisconnected -yes, isfurthercallrequired -yes, and select preferred language that is mapped to current agent.
      click on submit

      Expected behaviour:
      If call disconnected "yes", means call is not completed and will remain same in the ANM worklist.

      Actual result:
      On call closure, record is not staying in anm worklist. It is moving to call allocation screen

      URL:https://uatamrit.piramalswasthya.org/ecd/

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            Assignee:
            Thumu Gayathri
            Reporter:
            Thumu Gayathri
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              Created:
              Updated:
              Resolved: